Time Prior to Capture Reservations Automatically

The Time Prior to Capture Reservations Automatically rule lets clubs determine when payments for reservations are captured. This flexibility helps clubs avoid unnecessary fees, especially in situations like late cancellations or weather-related disruptions.

Steps to Access the Rule

• Log into your Playbypoint account
  Use your admin credentials to access your account.

• Navigate to Manage Bookings
  Once logged in, select the Manage Bookings button to access the admin dashboard.

• Access Settings
  On the admin side, click on Settings to configure your reservation rules.

• Find the Reservation Rules Section
  Inside Settings, locate the Reservation Rules section. Use the search bar or scroll through the list to find the rule titled Time Prior to Capture Reservations Automatically.

Understanding and Configuring the Rule

This rule allows you to set the specific time when payments for reservations will be automatically captured. The time can be adjusted to occur before or after the scheduled reservation, and it is represented as a numeric value.

• Setting Time Before the Reservation:
  By entering a negative value (e.g., -2 hours), the system will automatically capture the payment 2 hours before the reservation time.

• Setting Time After the Reservation:
  By entering a positive value (e.g., 2 hours), the system will capture the payment 2 hours after the reservation ends.

This flexibility can be useful in avoiding issues like multiple credit card processing fees. For example, capturing the payment after the reservation ensures that the club won’t be charged processing fees twice if a booking is cancelled, refunded, or impacted by a weather event such as a rainout.

Customizing for Affiliations (Different Member Types)

This rule can be tailored based on the type of member. For instance:

• Premium Members might have a delayed capture time to account for flexible cancellation policies.
• Non-Members may have payments captured well in advance to ensure the booking fee is retained.

The Time Prior to Capture Reservations Automatically rule is a helpful tool for clubs looking to optimize payment capture timing and avoid additional fees. Adjust this setting based on your club’s specific preferences and policies for a smoother reservation process.