How Player Booking Passes Work

Welcome to our guide on booking passes for court reservations and programs/clinics at your facility.  There are two types of Booking passes: Court Reservations and Programs.

1. Court Reservations

Booking Passes:

• Booking passes can be redeemed by the member and their guests when checking out for a court reservation
• Players are able to see the amount of passes they have left in their profile, and also at checkout when redeeming. 
• Example: A member has 5 guest passes per month. They want to book a court with 2 members, 1 guest, and themselves. They can use 2 guest passes (one for themselves and one for their guest), while the other members need to pay for their part.

Admin Redemption:

• Administrators can redeem guest passes on behalf of members and apply them to reservations.
• Administrations can also select the guests and redeem guest passes as long as "Who is paying" has a member with available passes selected. 

2. Programs/Clinics

Program Passes:

• These passes apply only to the member, not to guests.
• Package Pricing: When booking a program, the program pass will cover the the total amount for the selected package.
• Example: If a player purchases a 3-class package, the entire package will be redeemed with one program pass. If the program is intended for single session classes, make sure there are no other packages available. 
• Session Pricing: When booking a program, the program pass will cover one individual session only. 
• Example: If the player selects 3 dates, they would need to redeem 3 program passes. If the player only has 1 pass remaining, they would need to pay for the other two dates. 

Admin Redemptions:

• Administrators can redeem program passes for players only in Session Pricing programs. Admin redemption in Package Pricing is coming soon. 

NOTE:

Monthly Cycle:

• Guest passes are allocated monthly based on the membership billing cycle, even for yearly memberships.
• Booking Passes do not accumulate, every month they will reset back to the amount set per membership