I Can't Find a Lesson Package after I Cancelled a Lesson

Playbypoint Support

May 08, 2024 23:47

In this article we will identify what might have happened to the lesson package after you cancelled a lesson.

You have cancelled the lesson and you cannot locate the pending lesson package on the user profile.

Search the user on the dashboard to view their profile
You will find any available lesson packages under “bookings”, below the user profile photo

If the pending lesson package is not reflected there, continue reading
Go to activities on that profile and select “view details” for the cancelled booking
Make sure the payment has been refunded (even though it is a package, the system will value as a refund for it to be reflected on the persons profile)
If the payment has not been refunded, select the 3 dots on payment details and refund.

Go back to the users profile to view the lesson package reflected.