Court Reservation Basics

Welcome to Playbypoint! In this guide, we'll walk you through the basics of setting up court reservations for your facility. Whether you're a tennis club, a basketball court, or any other sports venue, managing reservations effectively is key to providing a seamless experience for your customers.

1. Court Pricing:

Before you start accepting reservations, you'll need to establish your pricing structure. Consider factors such as the type of sport, peak/off-peak hours, and any additional services you offer. Here are some common pricing models:

• Per Hour: Set a flat rate for court bookings per hour.
• Per Player: Charge a fee for each player using the court.
• Per Court: If you have multiple courts, set individual pricing for each court.

Make sure to clearly communicate your pricing to customers to avoid any confusion during the reservation process.

2. Reservation Rules:

Define the rules and limitations for reservations at your facility to ensure fair and efficient usage. Consider the following factors:

• Maximum & Minimum Hours: Set limits on the duration of each reservation to optimize court availability.
• Maximum Players: Determine the maximum number of players allowed per reservation to maintain court safety and quality.
• Reservation Time Increments: Specify the time increments for booking slots (e.g., 30 minutes, 1 hour) to streamline the scheduling process.
• Custom Blocks: Allow for custom blocks of time to accommodate special events or maintenance schedules.

By establishing clear reservation rules, you can prevent overbooking and ensure a positive experience for all users.

3. Service Fees:

Offer additional services or amenities to enhance the reservation experience. Consider the following options:

• Ball Machine Rentals: Provide the option to rent a ball machine for tennis or basketball practice sessions.
• Equipment Rentals: Offer equipment rentals such as rackets, balls, or basketballs for added convenience.
• Coaching Services: Allow customers to book coaching sessions or clinics along with their court reservation.

Adding service fees can increase revenue and provide customers with valuable options to customize their experience.

4. Reservation & Cancellation Policy:

Clearly communicate your reservation and cancellation policies to customers to avoid misunderstandings. Include details such as:

• Reservation Window: Specify how far in advance customers can book a court reservation.
• Cancellation Deadline: Define the deadline for canceling or modifying a reservation without incurring fees.
• Refund Policy: Outline your refund policy for canceled reservations or no-shows.

By establishing transparent policies, you can manage customer expectations and minimize disputes.

That wraps up our guide to getting started with court reservations on Playbypoint. If you have any further questions or need assistance, don't hesitate to reach out to our support team. We're here to help you make the most of your Playbypoint experience!